Questions in Warranty Conditions
General Warranty Conditions
Please take a note of the following conditions.
Van der Spek reserves the right to vary the conditions of the warranty in the future if required. Current details will always be posted on the website.
The company will be the judge of the acceptability of any fault entitling the item for repair.
Original proof of purchase may be asked for when claiming the warranty.
Items that are replaced at the decision of the company can not be guaranteed to be identical in color or in texture of the leather to the original item since every item varies to some degree and it will also depend on the availability of the leather used on your item.
Repairs of parts that are attached before assembly (pockets, strap) will always entail taking some planner parts apart and re-assembling them. Our people will work as neatly and aesthetically as possible, but keep in mind that the warranty does not cover returning the item back to its 'as new' condition - the product will be repaired as perfectly as possible, but there might be visible differences when compared to a completely new product.
This policy does not apply to products that have been damaged by misuse, accidents, modifications, unauthorized repair, or purchased new from any third party seller that is not an authorized Van der Spek dealer.
What is not covered?
Damage to the product when it is 'in use', whether accidental or deliberate, is not covered by the warranty. This means e.g. water stains, ink spots, scratches and so on.
The development of a natural patina on the leather (the colour becoming darker, richer, and more shiny) is inherent to the natural way all leathers are tanned, and is thus not covered by our warranty.
The warranty also excludes all other forms of normal day to day wear and tear.
What is covered?
Every production error is covered by our lifetime warranty.
Van der Spek products have been designed to last you a lifetime. When choosing the materials (leathers, rings, zippers, stitching etc.) and when producing our products, we set extremely high standards in quality and durability to ensure you receive a perfectly made item.