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Personal Customer Care

At VanderSpek, we value our customers highly and want to help them wherever we can in finding the product they love. And here comes the best part: at VanderSpek you won't be sent through to an impersonal help desk center. Instead, Owner Petra van der Spek will assist you personally in finding the perfect product for you and respond to all your custom-made request. Since she is also one of the craftswomen to hand-make the product for you, she'll know exactly how to answer all your questions.

Get in Touch with Petra at website@vdslederwaren.nl

Review our Customer Service

Customer Servicer Reviews

06/10/2016
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Tracey - UK

Fantastic product and superb customer service. I can't recommend highly enough. Petra is a great advocate and her company is first class. You wil not be disappointed with their products, support and help.

05/08/2016
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Elena C - United States

Unbelievable customer service. Planning my custom order was such a pleasant experience thanks to Petra. She is there for the customer every step of the way and is willing to answer any questions you may have. True dedication to her craft and genuine concern for the customer's happiness has earned a life-long customer in me.

03/22/2016
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Barbara S - USA

You could not ask for any better Customer Service in the world. Petra is so wonderful to work with when you are doing a custom planner. I have 2 customs planners and 2 TM in purple and love all 4 of them. Petra does her best to make anything happen that you want that I can't say enough good things about her help.

02/29/2016
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Mark S - United States

Love my VDS binders and the excellent customer service. Petra is wonderful and always there with prompt responses and helpful info. Have received a total of 4 binders in the past year and all are great. Very well crafted and very handsome. Thanks! Mark

09/05/2015
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Suzi Avant Kahn - United States

This isn't just customer service - it's customer dedication! Petra is incredible during the design phase. Advising, answering questions. But most of all being patient! Updates during production - she does it all. Then ANY problem with your VDS she is just an email away. Rock solid product back up. You can't go wrong!

09/04/2015
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Eliane Stauffiger - France/Switzerland

I'm absolutely in love with my planner. The leather is gorgous and the craftsmanship extraordinary. And - last but not least - Van der Spek has the best customer service!

09/02/2015
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Susan C. Fife - United States

I could not be any happier nor could I have any more praise for PETRA, HER FATHER AND THE VAN DER SPEK COMPANY!! Their patience with their customers who anguish over every little detail and decision, as I did, is both astonishing and refreshing. They put the customers needs and wants first and that is definitely something that seems to be disappearing in our world today and a quality to be cherished. I believe Petra and I started communication several months ago and not once did she treat me with anything less that professionalism and kindness -even during her vacation. Their attention to detail before, during and after is unparalleled and sets them far above any company that I have ever dealt with. The Van Der Spek Company is a very rare GEM to find these days and definitely to "GOLD STANDARD" for all other companies to aspire to be like---------------

08/07/2015
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Janet Carr - Sweden

I wish there were more stars! Better customer service than I have ever experienced anywhere. Petra is always available at the other end of an email and is very patient and willing to give everyything a try and make her customers happy.

05/12/2015
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Nathasja - Spain

I love VDS! Their products are amazing and of such great quality and owner Petra is just lovely!

04/23/2015
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Steve Morton - France

Customer Service is absolutely the best in the industry, you can not get better than Van der Spek for friendly and efficient customer service along with excellent products.